AutismChoseMe Refunds and Returns Policy

Nov 10, 2026

Effective date: November 10, 2026 Last updated: November 10, 2026

Thank you for supporting AutismChoseMe. I want you to love what you buy. If something isn't right, this policy explains what I can do, how long you have, and how to get help.

This policy covers AutismChoseMe merchandise bought through my Etsy shop and speaking engagements booked through https://autismchoseme.com. In this policy, "AutismChoseMe," "I," "me," and "my" refer to the business run by Gillis Williams.

At a glance

Changed your mind or need a different size? Return it for a refund or exchange. Ask within 30 days of delivery. You pay return shipping.
Item arrived damaged, defective, or wrong? Get a free replacement or a full refund. Let me know within 14 days of delivery. I cover all shipping costs.
Order hasn't arrived? Get a replacement or a full refund. Contact me once the latest estimated delivery date has passed. I cover all shipping costs.
Want to cancel? Get a full refund if your order hasn't shipped. Ask within 24 hours of purchase.
Custom or personalized item? It can't be returned unless it arrives damaged, defective, or wrong.
Booked a speaking engagement? Refunds and cancellations follow your event agreement (see Section 8).

Questions? Message me through Etsy or email info@autismchoseme.com.

1. Returns and exchanges

You can return or exchange most AutismChoseMe merchandise, including hats, shirts, and hoodies, if it isn't right for you.

Time limit

Request a return or exchange within 30 days of the delivery date shown on your order's tracking.
Once I approve your request, ship the item back within 14 days.

What condition items must be in

To be accepted for a refund or exchange, returned items must be:

Unworn and unwashed, with no stains, odors, pet hair, or signs of use
In the same condition you received them, with original tags attached where the item had tags
Packed carefully so they arrive back in that condition

If a returned item doesn't meet these conditions, I will contact you. I may offer a partial refund that reflects its condition, or return it to you at your cost.

Items I can't accept for return

These items can't be returned for a change of mind or a size swap. They are still covered if they arrive damaged, defective, or wrong (see Section 3).

Custom, personalized, or made-to-order items
Items marked "final sale" in the Etsy listing
Items that have been worn, washed, or altered
Digital downloads

Exchanges

I'm happy to swap your item for a different size or color, as long as it's in stock. Request an exchange the same way as a return (Section 2). You pay to send the original item back, and I'll ship the replacement to you at no extra shipping cost. If the new item costs more or less, I'll ask you to pay the difference or refund it to you.

2. How to start a return or exchange

All AutismChoseMe merchandise orders are placed through Etsy, so returns are handled through your Etsy order.

Contact me first. Sign in to Etsy, go to Purchases, find your order, and select Help with order. You can also email info@autismchoseme.com with your Etsy order number.
Tell me what's going on. Include the item, the reason for the return, and whether you'd like a refund or an exchange. For damaged, defective, or wrong items, attach clear photos.
Wait for my approval. Please don't send anything back until I confirm your return. I'll reply with the return address and any instructions.
Ship the item back. Use a shipping service with tracking and keep your receipt. I can't be responsible for returns lost in the mail without tracking.
Get your refund or exchange. Once the item arrives and I've checked it, I'll process your refund or ship your exchange (see Section 4).

I aim to reply to every return request within 2 business days.

If we can't sort it out. If I haven't been able to resolve a problem within 48 hours of your message, Etsy lets you open a case so it can review the order. Choose your order in Purchases and select Open a case. I'd always rather fix things with you directly, so please reach out to me first.

3. Damaged, defective, wrong, or lost orders

If I made a mistake or something went wrong in shipping, I'll make it right at no cost to you.

Damaged, defective, or wrong items

This includes an item that arrives damaged, has a printing or manufacturing flaw, or is a different item, size, or color than you ordered.

Contact me within 14 days of delivery through Help with order on Etsy or at info@autismchoseme.com.
Include your order number and clear photos of the problem, the label or tag, and the packaging if it was damaged.
You choose: a free replacement (if in stock) or a full refund, including the original shipping cost.
If I need the item back, I'll provide a prepaid return label or refund your return shipping. Often I won't need it back at all.

Orders that haven't arrived

If your order hasn't arrived by the latest estimated delivery date shown on Etsy, contact me. I'll check the tracking and work with the carrier. If the package is lost, I'll send a replacement or give you a full refund.

If tracking shows "delivered" but you can't find your package, please check with neighbors, building staff, and other household members, and wait one business day in case it was scanned early. Then contact me, and I'll help you file a claim with the carrier.

Wrong shipping address

Please check your shipping address before you place your order. If a package is returned to me because the address was incorrect or incomplete, I'll reship it once you pay the new shipping cost, or refund the item price minus the original shipping.

4. Refunds

When you'll get your refund

Returns: I'll issue your refund within 3 business days of receiving and checking your returned item.
Damaged, defective, wrong, or lost orders: I'll issue your refund within 3 business days of confirming the problem, often without needing the item back.
Cancellations: I'll issue your refund within 1 business day of cancelling your order.

I'll message you through Etsy when your refund has been issued.

How you'll be refunded

Refunds are issued through Etsy to your original payment method. After I issue a refund, your bank or card provider may take several business days to show it on your statement. I can't speed that part up, but I'm happy to send confirmation of the refund if you need it.

What's included

Change of mind or wrong size: I refund the item price. The original shipping cost isn't refunded, and you pay return shipping.
Damaged, defective, or wrong item: I refund the item price and the original shipping cost, and I cover return shipping.
Lost or undelivered order: I refund the item price and the original shipping cost.
Order cancelled before shipping: I refund the item price and the original shipping cost.

Partial refunds

I may give a partial refund if a returned item has been worn, washed, or damaged after delivery, or is missing parts or original tags. I'll always explain why and show you the amount before I process it.

5. Fees and costs

I keep costs simple and never charge hidden fees.

No restocking fees. I don't charge a fee for processing returns.
Return shipping: you pay for returns due to a change of mind or a size swap. I pay when the problem was my mistake or the item was damaged, defective, or lost.
Original shipping: not refunded on change-of-mind returns, because the shipping service was already provided. Refunded in full when the problem was my mistake.
Exchanges: you pay to send the original item back; I pay to ship the replacement.
Condition deductions: only if a returned item isn't in its original condition (see Section 1).

6. International orders

I'm happy to accept returns from outside the United States under this same policy, with a few differences:

You pay international return shipping for change-of-mind returns. Please choose a tracked service and mark the package as a "returned item" on the customs form to help avoid import charges.
Customs duties, import taxes, and brokerage fees charged by your country are set by your government or carrier. I can't refund these, but you may be able to reclaim them from your carrier or customs authority.
If an international order arrives damaged, defective, or wrong, or is lost, Section 3 applies in full and I'll cover the cost of putting it right.

7. Order cancellations

You can cancel your order for a full refund within 24 hours of purchase, as long as it hasn't shipped yet.
To cancel, message me through Help with order on Etsy or email info@autismchoseme.com with your order number.
If your order has already shipped, I can't cancel it, but you can return it under Section 1 once it arrives.
Custom or personalized orders can be cancelled only before I start making them.

I may cancel an order and give you a full refund if an item is out of stock, a listing contains a pricing error, or I can't ship to your address. I'll always tell you why.

8. Speaking engagements

Every speaking engagement is confirmed with a written agreement between AutismChoseMe and the booking school or organization. That agreement sets the fee, any deposit, travel arrangements, and the cancellation and refund terms for your event. If anything in this section differs from your signed agreement, your agreement applies.

Sending a speaking inquiry through the Website doesn't book a date or create any payment obligation. A booking is confirmed only when we both sign the agreement.

These principles guide every agreement:

If I have to cancel, you choose between rescheduling at no extra cost or a full refund of every fee you've paid me.
If you need to cancel, contact me as early as possible at info@autismchoseme.com. Refunds of fees and deposits follow the cancellation terms in your agreement, which depend on how close to the event you cancel.
Travel costs I've already booked for your event, such as flights or lodging, may not be refundable if you cancel. I'll try to recover them and pass back anything I can.
Weather, emergencies, and school closures: if an event can't go ahead for reasons outside either of our control, we'll first try to find a new date that works.
Rescheduling: if you'd rather move your event than cancel it, let me know. I'll do my best to find a new date, and fees already paid will carry over to it.

9. Educational resources

My educational resources are free to access right now, so no refunds apply. If I offer paid resources or subscriptions in the future, I'll show their refund and cancellation terms clearly before you pay, and I'll update this policy.

10. Your legal rights

This policy doesn't limit any rights you have under the consumer protection laws where you live. For example, if you live in the European Union, the European Economic Area, or the United Kingdom, local law may give you extra rights, such as the right to cancel certain purchases within 14 days of delivery. If local law gives you more protection than this policy, that law applies.

Your order is also covered by Etsy's Purchase Protection program, which can refund qualifying orders that arrive damaged, don't arrive, or don't match the listing. See Etsy's guide to returns, exchanges, and opening a case for details.

11. Changes to this policy

I may update this policy from time to time. The "Last updated" date at the top shows the latest version. Changes apply to orders and bookings made after that date; your order or booking is covered by the version in place when you made it.

12. Contact me

I'm a small business, so you'll hear from me directly. I aim to reply within 2 business days.

AutismChoseMe Email: info@autismchoseme.com Etsy orders: use Help with order in your Etsy Purchases Website: https://autismchoseme.com

Please include your Etsy order number or event details so I can help you faster.